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Communication and Relationships , October 2010





































Future Features


November 2010
Burning Desire vs Negative Emotions

December 2010
Reflection,
Setting The scene,

January 2011
Ready - Go

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Inspirational Quotation

Life is not measured by the number of breaths we take, but by the moments that take our breath away.

Author Unknown

Now is your opportunity to choose to make a difference to your health by making each day a fabulous day with each breath you take. Application of correct breathing technique is the corner stone to increased levels of energy. Better still offer a breath of fresh air to everyone you meet and assist them to enjoy each moment of their day.



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Further details on all these courses and workshops can be found here

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Members Offers

Members can have their workshops and other services mentioned here.

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Positive Daily Action

Every waking day we have the possibility of purpose and intention within our subconscious mind to act positively.

In essence the power of mind over matter is the intention of thought to achieve a desired outcome.

Conscious awareness is part of the process that turns the idea into reality.

To learn more about conscious awareness and how it can be utilised to give you success read the introductory article on Conscious Awareness within the newsletter and visit the IIC web site to view the forthcoming nine part series created and presented by metaphysician PaTrisha-Anne Todd.



P.S. I would love to know how you operate your PDA, dowrite to me at the IIC and share.

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Please don't forget to promote the IIC to like-minded friends and clients by forwarding them a copy.

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Editors Letter

Dear Subscribers

October is a busy month around the world endorsing a varied mix of competitiveness, camaraderie, team spirit, green-growth and health; The 19th Commonwealth Games take place in India’s capital Delhi, while in Monmartre a suburb of Paris, France acts as host to a wine festival and worldwide it’s Lupus awareness month. In a nut shell it doesn’t matter what the event may be and regardless of country and culture the prime objective is communication and the building of relationships. This month we have Helen Jones contributing a piece on communication read it and ponder your thoughts on her words. Of course, if you’d like to join our growing contingent of contributors I’d be delighted to speak with you about your ideas for articles, do get in touch.

Recently a journalist asked me the question; “How much do you consider the idea of how relationship plays a part in the delivery of your coaching style?”, my answer was direct and to the point, “I strongly believe our coaching style plays out in the way we coach our clients, it’s a transparent process”. The question also got me thinking that in essence we as coaches are initially made up of several thought patterns having to overcome negative thoughts and emotions in many areas of our career; personal lifestyle, health, career, finances. Read the article in this edition that Edna Murdoch sent us. I wonder what you think about the piece and how would it’s content benefit you in your daily coaching business actions.

Do you ever go away without your family but would like to share your holiday, business trip moments in real time with the folk back home? IIC Vice President Barbara Dalpra has found out about on-line picture and word facilities. If you’d like to know more about internet technology then let me know and I’ll ask Barbara to create an IT series for us.

2011 is just around the corner 90 days or so. I’ve been busy re-visiting my goals list and the strategic plan I developed earlier this year to reach my intended goals, happily I can say I’m on track and expect to conclude this year with my intentions realised. I’ve also begun plotting the first quarter of 2011 coming up with new and extended ideas with rational simple and straightforward approach routes to the solutions with timelines and expectations. I’m not hanging around waiting for 2011 to arrive instead I’ve incorporated parts of the future expectations into the current action plan and actively living life on purpose full of intention and expectation.
                                                     
Yours in Coaching,
                                                      PaTrisha-Anne Todd, LCSi, AFC
                                                      Newsletter Editor

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Communication and Relationships

Interpersonal communication skills, the interaction between two or more people has an enormous impact on other peoples’ as well as your own life. It is communication that determines the success of a relationship. If blocks are present an impasse occurs.

Coaching can get tough and leave an appalling mess when communication breaks down, but the prospect of renewing client and coach relationships, or any other relationships for that matter, by putting the relationship back onto an harmonious standpoint with a strong motive of using the policy of ‘one step at a time’ works splendidly. That policy equips both of the parties to actively engage in a supportive, top results orientated coaching session.

Working as a coach is all about building confidence, imparting hope, encouraging energy and offering a quality relationship, not micro managing the other participants thoughts as used in ‘directive’ therapy. Successful coaching happens when rapport is built because we all know from our coach training days that you cannot be successful as a coach and reap the benefits of a thriving practice if you don’t practice positive communication and cultivate great relationships. Those two skills go hand in hand and build momentum.

Success leaves clues and top-notch coaching technique requires a good foundation in coach training, rapport skills building, listening skills and verbal communication techniques. On top of all that experience plays a strong role in creating a life-long life-changing outcome. I’ve spoken with many of my coaching colleagues about communication and relationship skills within coaching and they all say the same – that many clients and new coaches are very unclear and confused about the subject of rapport and creating a good encouraging and affirmative environment for coaching success.

Perhaps the ideal solution for harmony and rapport to happen for the sake of what is required for good communication and relationships is to build a blue print giving a big picture aspect of what good communication skills are and how to cultivate and tap into them for the sake of upbeat and optimistic relationships.

Communication skills are a valuable resource as happy and productive relationships are built with good communication. I hope you’ve found this article thought provoking and useful.
PaTrisha-Anne Todd, Email PaTrisha-Anne Todd
© 2010 PaTrisha-Anne Todd; All Rights Reserved



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Top Tip

My Coach gives me ‘homework’ every time we meet. He’s very calm when he speaks with me he communicates well but under the pleasing facade he is stern, focused and expects me to rise to the challenge of getting out of my comfort zone and move forward – at each session he raises that bar! We have an excellent working relationship.
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Your Questions Answered

Have a question about coaching?
Let our experts at the IIC answer them for you

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Conscious Awareness Principles for Success

Introduction - Coaches are familiar with the PMA positive mental attitude hypothesis.

Conscious Awareness evokes a deeper level of PMA attentiveness of what is happening emotionally in your core being and the method by which you handle the various components that make up your way of life. Your very existence will be challenged when you select to explore and take on the Conscious Awareness Principles for Success – core belief system, relationships, health and finance.

The whole conscious awareness creation is the united internal and outer procedure by which you’ll expand, energise, grow and benefit quicker than any other course of action you’ve ever taken before. It’s not magic, it’s pure application on a 100% conscious level.

Within the nine part series you’ll experience transformational technology that will give you a true independent and exciting knowledge on how to tap into your core self and produce high levels of success in all areas of your life. Mastery will give you back your self-esteem, confidence and peace of mind, a laser sharp focus and a future that is unquestionably bright.

Your success will come through business building as you take the time to invest in yourself. It is with these conscious awareness principles you’ll build wealth (both in knowledge and in monetary terms), they ensure your development and allow you to bring about your goals in the here and now.

The series is a gift to you and covers; Foundation, What, Why, Who, Where, When, Circle of Life, Acceleration, Law of Reciprocity. It’s available as a free resource to you as a Coach-Cast via the International Coaching Institute YouTube web site and chronicled in both the Insights and Global newsletters.

Learn more at
www.cosmic-soul-coaching.com/Conscious_Awareness.html



PaTrisha-Anne Todd, LCSI, AFC, Email PaTrisha-Anne Todd
©2010 PaTrisha-Anne Todd; All Rights Reserved
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Communication

A high percentage of conflicts between people are a result of a breakdown in communication, misunderstanding or an incorrect perspective of the situation and therefore continually improving one’s communication skills should be part of any self-development goal. Effective communication leads to more harmonious relationships, efficient working teams and more successful outcomes.

We all know the breakdown of how we process the messages we receive from others - 55% visual (body language/eye contact), 38% vocal (pitch, speed, volume, tone of voice), 7% words. However, I’m left wondering with the rapid growth of technology – email, text, instant messaging, online networking whether the effectiveness of the messages sent are reduced. How many of you have discovered that your written word has been misinterpreted by someone else in the past? Can we really get over the lack of body language and vocal signals simply through the written word?

We also know that the quality of response you get to your messages gives you accurate feedback on how effective your communication has been. For example, when researching the development of online communication I typed ‘communication’ into Google and the top sites were offering:

Dictionary description

Regulations for UK communications industries

Courses on presentation skills

Support to individuals who find communication difficult due to disabilities

Marketing, leaflet and promotional staff

None of which were exactly what I was looking for. Quite clearly I needed to be more explicit with my choice of words – exactly the same as effective verbal communication between two people. Google took my words without body language, vocal intonation and without listening to the context of what I wanted. The result was not the outcome I was after.

Not only is effective communication about the messages you give but, perhaps more importantly, listening to the messages from others. How often do we take the time to truly listen to what others are saying? As coaches, we are trained to hone this skill to a very deep level and in my experience clients find this aspect of coaching extremely powerful because they have very rarely been listened to with that focus before. When we listen to such a deep level we truly hear the correct message given, we understand the perspective from which that person is talking and we feel the emotions attached to what is being said. Again communicating using written word only through technology makes it even more difficult to listen, and therefore misunderstandings can occur.

What can we do to minimise the chances of misunderstanding?
  • Use vocabulary that the other person has used, where appropriate, to build rapport. For example, check whether they use visual, auditory or kinaesthetic vocabulary.
  • Before responding, take time to consider the position from which the other person is responding. Perhaps put yourself in their shoes.
  • Take time to choose your words carefully and re-read your writing before sending.
  • Avoid ambiguous words and abbreviations as much as possible.

Technology will certainly continue to play a larger and larger part of our everyday lives, so it is important that we focus on our communication skills accordingly. Already the younger generation use this medium as a major communication tool, so we need to adapt and be flexible to ensure our communication skills evolve to keep up with the ongoing changes.

Written by Helen Jones, Assoc, Email Helen Jones
©2010 Helen Jones; All Rights Reserved



 
“ Effective coaching depends on understanding, and having the competence to work with the relational dimension.” Bill Critchley (EMCC Journal)

Much of our work as coaches involves challenging our clients to think, feel, imagine, stretch and move on in their personal and business lives. Along the way, both they and we may run the gamut of emotions – we can each be full of endeavour /desire one minute and experience negative feelings the next. How do we keep a balance when the stakes can be so high for both parties?

Sometimes in supervision, coaches tell me a story like this: ‘We had a few great sessions, but by session 4, the client became closed, unenthusiastic, arrived late and did not complete assignments. Now, I’m fed up and am worried about the next meeting – help!’ This rather tight compression of a classic scenario nevertheless illustrates the layers of feeling that may emerge during the course of a coaching programme. It highlights that coaching is relational and that we need to take seriously how our clients affect us and vice-versa. We know that ‘change emerges in the crucible of the relationship’ and this underlines the need for us to be intelligent about ourselves, about the other and about the space between us. We are also required to manage ourselves in complex conversations so that our presence is clean and the coaching space belongs to the client as far as possible.

Being fully present in coaching requires that we let go of our strong feelings – even our strong desire that the session is a good one for the client. When we really have the capacity to be with our clients, to be with emergent potential and to be in field consciousness, this ‘unconditional presence is the most powerful transmuting force there is’. J Welwood. In a typical one-to-one session where both parties arrive with previous knowledge of context, coaching focus and of each other, with expectations of how the session might go and with a desire for a good outcome, it takes time in the session for the coach to let go of all that and truly begin to attend to what is there in this conversation, this moment. Letting go all the assumptions and feelings, creates an energy in which the client is more able to do the same; at this juncture in a session, what wants to emerge can do so and the resulting spaciousness can more easily contain and resolve any strong feelings that might arise.

Keeping this inner balance is a key skill for coaches. Senge/Scharmer tells us that,

‘The success of an intervention depends on the inner condition of the intervener.’

In order to speak from a place of true presence, we need high levels of EQ and SQ. Profound listening goes far beyond auditory listening: ‘far more important is the space of conscious presence that arises as you listen. That space is a unifying field of awareness in which you meet the other person without the separate barriers created by conceptual thinking.’ E. Tolle. When we know how to manage our own feelings and not react to the feelings of others, when we can maintain balance and presence, we are better able to stay connected to the client and allow coaching to work its magic. 

Coaching this way lights up the coaching conversation. Bringing the intelligence of unconditional presence into professional relationships is one of the best ways to reach true solutions. It ensures that the space between our clients and ourselves is kind and open, and that there is every possibility of ‘enhanced mental clarity, intuitive discernment and cognitive performance’.

Edna Murdoch is an Executive Coach and Director of the Coaching Supervision Academy. She runs a 9-month, Coach Supervision training programme in London, offers supervision to Executive and Internal coaches, individually and in groups. Her forthcoming presentation at the EMCC conference in Dublin is entitled: “Who You Are is How You Coach.” Full information may be found at: www.coachingsupervisionacademy.com



Written by Edna Murdoch,
©2010 Edna Murdoch; All Rights Reserved


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IIC Member Benefit Spotlight: ICR

The International Coaching Register is for any individual who trades as a Coach, who help individuals and/or organisations for example, establish a work life balance, manage stress levels and build communication skills amongst many other specialist areas.

Everyone who has qualified as a Coach with a recognised Coach training company should now take the opportunity to register. This will dramatically cut down on any misrepresentation that goes on within the industry. Many people have websites and call themselves a Coach but have no actual qualifications. The register will stop these people and raise the profile of genuine Coaching and how it can transform people’s lives.

President of the IIC Gerard O’Donovan said “the register has been administered by the IIC for the benefit of the world of Coaching and Coaching clients. It is also a great way for Coaches to get business as members of the public can search for registered Coaches in their area. It brings Coaching transparency at last.”

As a Member of the IIC, Have you published your details on the International Coaching Register, at no charge?
To do so:

Login to the IIC Members Area, and then select the ICR Register Edits menu option on the left hand side of the screen.

Create your entry by selecting:
Insurance - enter your Professional Indemnity Insurance details here.

Training - enter the details of all the training courses you have completed here.

Workshops - enter the details of all the workshops you have attended here.

Accreditation - your IIC Accreditation details will automatically be included here. You also have the opportunity to enter the details of all the accreditations/credentials you have been awarded, as an independent verification of your Coach training and experience.

Business Details - select or enter all types of Coaching you include in your Coaching Business/Practice.

Organisation Membership Details - enter the details of all Business Organisations in which you hold a Membership -these could be other Coaching Bodies, Chamber of Commerce, or any type of organisation that is appropriate to your business.

Display - do not forget to DISPLAY your details.Selecting yes your details will be displayed on the International Coaching Register. For IIC Accredited Coaches, your details will also be displayed on the IICs Coaching Referral programme.
We look forward to seeing you on the International Coaching Register.


PaTrisha-Anne Todd, Email PaTrisha-Anne Todd
© 2010 PaTrisha-Anne Todd; All Rights Reserved

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A Day in the Life…

On holiday - how can you share your holiday in real-time

We sometimes go away with our friends and leave our partners, spouses and/or children at home.  I’ve done this myself.  Being away for a couple of days isn’t really a problem when it comes to sharing what we did, but being away for longer means that those we have left behind don’t always know exactly what we are doing.  Text messages and quick phone calls doesn’t really tell them what we are experiencing.

The good news is there is an ever growing number of ways that you can share. You can do this with the free blog, photo-sharing websites and social networking websites.
  • Facebook - allows you to upload your photographs with comments into albums.

  • Travel Journals - does what it ‘says on the tin’.  You can create a travel journal with stories and pictures.

  • Wordpress is software that allows you to create either a blog or a website.

  • Typepad is also software that allows you to create either a blog or a website.  Unlike Wordpress, Typepad is not free – it offers a trial period.

  • Blog comparison - this website is a great website to give you the comparisons over the available blog software – free and chargeable.

  • Flickr an online photograph album.

  • Picasa - similar to Flickr, Picasa is free photo editing software from Google.

  • Windows Live Spaces is blog software that allows you to publish up to 1,000 photographs a month. Yes, there is Windows Live Mobile to allow you to share your photographs from anywhere your mobile/cell phone connects.
This is just a short list of the available options on the web right now, and more appear regularly.  
Barbara J. Dalpra MNMC, AFC (IIC), CIAC
Stop Wishing, Start Achieving
http://www.expatcoach.biz


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Recommended Reading

Links to books available through amazon.com that were published by our members, as well as any other books which we find particularly helpful for coaching ideas and insights will be placed here. Cheers to reading!

PaTrisha-Anne Todd, Email PaTrisha-Anne Todd
© 2010 PaTrisha-Anne Todd; All Rights Reserved

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Newsletter Team
Editor - Dr PaTrisha-Anne Todd, LCSi, AFC;
Article contributor - Helen Jones, Assoc;
Webmaster - John Dee, Assoc.
Guest Contributor - Edna Murdoch
Guest Contributor - Barbara Dalpra, AFC

Invitation - join our team and spread the word of professional Coaching!
Email PaTrisha-Anne Todd

Readers Feedback This is your industry related e-newsletter so have your say here.
We would appreciate your feedback on this newsletter, and your contributions to future newsletters.

Each month my team and I look forward to your feedback.

Feedback is such a powerful and helpful tool, so we want to hear from you.

We look forward to hearing you voice an opinion, starting a debate or just raising an issue with us.
Send your submissions in the first instance to Newsletter Editor; Email PaTrisha-Anne Todd.

Copyright
Articles and illustrations remain the copyright © of the originator; reproduction in any form is prohibited without their written permission. All other material is copyright © of the IIC 1999-2010. All Rights Reserved.

Disclaimer
The opinions and the views expressed in the IIC's newsletter are those of the individual authors or contributors and are not necessarily those of the Editor or of the IIC. The IIC assume no liability for accuracy,errors or omissions in editorial or offer content.No advice or information given by contributors, the IIC or any other party shall create any warranty or liability. The IIC cannot accept any responsibility for any loss or damage that may arise as a result of any errors, omissions or inaccuracies in this newsletter.







International Institute of Coaching, Ltd.
Apartado 84, 9370-999 Calheta, Madeira, Portugal
7348 Maple Terrace, Traverse City, MI 49686, USA
www.internationalinstituteofcoaching.org, Email PaTrisha-Anne Todd