
Communication
and Relationships ,
October 2010


 Future Features
November 2010Burning Desire vs Negative Emotions
December 2010Reflection,
Setting The scene,
January 2011Ready - Go
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Inspirational Quotation
“ Life is not measured by the number of breaths we take, but by the moments that take our breath away." Author Unknown
Now is your opportunity to choose to make a difference to your health by making each day a fabulous day with each breath you take. Application of correct breathing technique is the corner stone to increased levels of energy. Better still offer a breath of fresh air to everyone you meet and assist them to enjoy each moment of their day.
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Sponsored Workshops Abundance Retreat - Being beyond Technique Resolution for Life - Margit Jones-Hochstrasser, Assoc. Destination Coach IC International Ltd - Aileen A Gibb, Assoc. Dramatherapy Group Know Limits Ltd. - Mandy Gutsell, Assoc. Give Yourself the Gift of Health Rainbow Promise Health - Dawn Campbell, Assoc.(corp) Start up - 20K Money Making System study – PaTrisha-Anne, FAC. Post Graduate Certificate in Emotional Intelligence Coaching Measures for Success - David Payne, APC. Psychological and Physical Effects of Trauma NRAH - Tricia Reeves, Assoc. Transformational Breathing Resolution for Life - Margit Jones-Hochstrasser, Assoc. View all of our Sponsored Workshops and further details here. Back to Top
Positive Daily Action
Every waking day we have the possibility of purpose
and intention within our subconscious mind to act positively.
In essence the power of mind over matter is the intention
of thought to achieve a desired outcome.
Conscious awareness is part of the process that turns
the idea into reality.
To learn more about conscious awareness and how it can
be utilised to give you success read the introductory
article on Conscious Awareness within the newsletter
and visit the IIC web site to view the forthcoming nine
part series created and presented by metaphysician PaTrisha-Anne
Todd.
P.S. I would love to know how you operate your PDA, dowrite to me at the IIC and share. Back to Top
Please don't forget to promote the IIC to like-minded friends and clients by forwarding them a copy. |
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 Editors Letter  Dear Subscribers
October is a busy month around the world endorsing a varied mix of competitiveness,
camaraderie, team spirit, green-growth and health; The 19th
Commonwealth Games take place in India’s capital Delhi,
while in Monmartre a suburb of Paris, France acts as host
to a wine festival and worldwide it’s Lupus awareness
month. In a nut shell it doesn’t matter what the event
may be and regardless of country and culture the prime objective
is communication and the building of relationships. This
month we have Helen Jones contributing a piece on communication
read it and ponder your thoughts on her words. Of course,
if you’d like to join our growing contingent of contributors
I’d be delighted to speak with you about your ideas
for articles, do get in touch.
Recently a journalist asked me the question; “How
much do you consider the idea of how relationship plays
a part in the delivery of your coaching style?”, my
answer was direct and to the point, “I strongly believe
our coaching style plays out in the way we coach our clients,
it’s a transparent process”. The question also
got me thinking that in essence we as coaches are initially
made up of several thought patterns having to overcome negative
thoughts and emotions in many areas of our career; personal
lifestyle, health, career, finances. Read the article in
this edition that Edna Murdoch sent us. I wonder what you
think about the piece and how would it’s content benefit
you in your daily coaching business actions.
Do you ever go away without your family but would like to
share your holiday, business trip moments in real time with
the folk back home? IIC Vice President Barbara Dalpra has
found out about on-line picture and word facilities. If
you’d like to know more about internet technology
then let me know and I’ll ask Barbara to create an
IT series for us.
2011 is just around the corner 90 days or so. I’ve
been busy re-visiting my goals list and the strategic plan
I developed earlier this year to reach my intended goals,
happily I can say I’m on track and expect to conclude
this year with my intentions realised. I’ve also begun
plotting the first quarter of 2011 coming up with new and
extended ideas with rational simple and straightforward
approach routes to the solutions with timelines and expectations.
I’m not hanging around waiting for 2011 to arrive
instead I’ve incorporated parts of the future expectations
into the current action plan and actively living life on
purpose full of intention and expectation.
Yours in Coaching, PaTrisha-Anne Todd, LCSi, AFC Newsletter Editor Back to Top
 Communication and Relationships
Interpersonal communication skills, the interaction
between two or more people has an enormous impact on other
peoples’ as well as your own life. It is communication
that determines the success of a relationship. If blocks
are present an impasse occurs.
Coaching can get tough and leave an appalling mess when
communication breaks down, but the prospect of renewing
client and coach relationships, or any other relationships
for that matter, by putting the relationship back onto
an harmonious standpoint with a strong motive of using
the policy of ‘one step at a time’ works splendidly.
That policy equips both of the parties to actively engage
in a supportive, top results orientated coaching session.
Working as a coach is all about building confidence, imparting
hope, encouraging energy and offering a quality relationship,
not micro managing the other participants thoughts as
used in ‘directive’ therapy. Successful coaching
happens when rapport is built because we all know from
our coach training days that you cannot be successful
as a coach and reap the benefits of a thriving practice
if you don’t practice positive communication and
cultivate great relationships. Those two skills go hand
in hand and build momentum.
Success leaves clues and top-notch coaching technique
requires a good foundation in coach training, rapport
skills building, listening skills and verbal communication
techniques. On top of all that experience plays a strong
role in creating a life-long life-changing outcome. I’ve
spoken with many of my coaching colleagues about communication
and relationship skills within coaching and they all say
the same – that many clients and new coaches are
very unclear and confused about the subject of rapport
and creating a good encouraging and affirmative environment
for coaching success.
Perhaps the ideal solution for harmony and rapport to
happen for the sake of what is required for good communication
and relationships is to build a blue print giving a big
picture aspect of what good communication skills are and
how to cultivate and tap into them for the sake of upbeat
and optimistic relationships.
Communication skills are a valuable resource as happy
and productive relationships are built with good communication.
I hope you’ve found this article thought provoking
and useful.
Top Tip
My Coach gives me ‘homework’ every time
we meet. He’s very calm when he speaks with me he
communicates well but under the pleasing facade he is
stern, focused and expects me to rise to the challenge
of getting out of my comfort zone and move forward –
at each session he raises that bar! We have an excellent
working relationship.
 Conscious Awareness Principles for Success
Introduction - Coaches are familiar with the PMA positive mental attitude
hypothesis.
Conscious Awareness evokes a deeper level of PMA attentiveness
of what is happening emotionally in your core being and
the method by which you handle the various components
that make up your way of life. Your very existence will
be challenged when you select to explore and take on the
Conscious Awareness Principles for Success – core
belief system, relationships, health and finance.
The whole conscious awareness creation is the united internal
and outer procedure by which you’ll expand, energise,
grow and benefit quicker than any other course of action
you’ve ever taken before. It’s not magic,
it’s pure application on a 100% conscious level.
Within the nine part series you’ll experience transformational
technology that will give you a true independent and exciting
knowledge on how to tap into your core self and produce
high levels of success in all areas of your life. Mastery
will give you back your self-esteem, confidence and peace
of mind, a laser sharp focus and a future that is unquestionably
bright.
Your success will come through business building as you take
the time to invest in yourself. It is with these conscious
awareness principles you’ll build wealth (both in
knowledge and in monetary terms), they ensure your development
and allow you to bring about your goals in the here and
now.
The series is a gift to you and covers; Foundation,
What, Why, Who, Where, When, Circle of Life, Acceleration,
Law of Reciprocity. It’s available as a free
resource to you as a Coach-Cast via the International
Coaching Institute YouTube web site and chronicled
in both the Insights and Global newsletters.
Learn more at
www.cosmic-soul-coaching.com/Conscious_Awareness.html
 Communication
A high percentage of conflicts between
people are a result of a breakdown in communication,
misunderstanding or an incorrect perspective of the
situation and therefore continually improving one’s
communication skills should be part of any self-development
goal. Effective communication leads to more harmonious
relationships, efficient working teams and more successful
outcomes.
We all know the breakdown of how we process the messages
we receive from others - 55% visual (body language/eye
contact), 38% vocal (pitch, speed, volume, tone of voice),
7% words. However, I’m left wondering with the
rapid growth of technology – email, text, instant
messaging, online networking whether the effectiveness
of the messages sent are reduced. How many of you have
discovered that your written word has been misinterpreted
by someone else in the past? Can we really get over
the lack of body language and vocal signals simply through
the written word?
We also know that the quality of response you get to
your messages gives you accurate feedback on how effective
your communication has been. For example, when researching
the development of online communication I typed ‘communication’
into Google and the top sites were offering:
Dictionary description
Regulations for UK communications industries
Courses on presentation skills
Support to individuals who find communication difficult
due to disabilities
Marketing, leaflet and promotional staff
None of which were exactly what I was looking for. Quite
clearly I needed to be more explicit with my choice
of words – exactly the same as effective verbal
communication between two people. Google took my words
without body language, vocal intonation and without
listening to the context of what I wanted. The result
was not the outcome I was after.
Not only is effective communication about the messages
you give but, perhaps more importantly, listening to
the messages from others. How often do we take the time
to truly listen to what others are saying? As coaches,
we are trained to hone this skill to a very deep level
and in my experience clients find this aspect of coaching
extremely powerful because they have very rarely been
listened to with that focus before. When we listen to
such a deep level we truly hear the correct message
given, we understand the perspective from which that
person is talking and we feel the emotions attached
to what is being said. Again communicating using written
word only through technology makes it even more difficult
to listen, and therefore misunderstandings can occur.
What can we do to minimise the chances of misunderstanding? -
Use vocabulary that the other person has used, where
appropriate, to build rapport. For example, check whether
they use visual, auditory or kinaesthetic vocabulary.
-
Before responding, take time to consider the position
from which the other person is responding. Perhaps put
yourself in their shoes.
-
Take time to choose your words carefully and re-read
your writing before sending.
-
Avoid ambiguous words and abbreviations as much as possible.
Technology will certainly continue to play a larger
and larger part of our everyday lives, so it is important
that we focus on our communication skills accordingly.
Already the younger generation use this medium as
a major communication tool, so we need to adapt and
be flexible to ensure our communication skills evolve
to keep up with the ongoing changes.
Written by Helen Jones, Assoc, Email Helen Jones©2010 Helen Jones; All Rights Reserved

“ Effective coaching depends
on understanding, and having the competence to work with
the relational dimension.” Bill Critchley (EMCC
Journal)
Much of our work as coaches involves challenging our clients
to think, feel, imagine, stretch and move on in their
personal and business lives. Along the way, both they
and we may run the gamut of emotions – we can each
be full of endeavour /desire one minute and experience
negative feelings the next. How do we keep a balance when
the stakes can be so high for both parties?
Sometimes in supervision, coaches tell me a story like
this: ‘We had a few great sessions, but by session
4, the client became closed, unenthusiastic, arrived late
and did not complete assignments. Now, I’m fed up
and am worried about the next meeting – help!’
This rather tight compression of a classic scenario nevertheless
illustrates the layers of feeling that may emerge during
the course of a coaching programme. It highlights that
coaching is relational and that we need to take seriously
how our clients affect us and vice-versa. We know that
‘change emerges in the crucible of the relationship’
and this underlines the need for us to be intelligent
about ourselves, about the other and about the space between
us. We are also required to manage ourselves in complex
conversations so that our presence is clean and the coaching
space belongs to the client as far as possible.
Being fully present in coaching requires that we let go
of our strong feelings – even our strong desire
that the session is a good one for the client. When we
really have the capacity to be with our clients, to be
with emergent potential and to be in field consciousness,
this ‘unconditional presence is the most powerful
transmuting force there is’. J Welwood. In a typical
one-to-one session where both parties arrive with previous
knowledge of context, coaching focus and of each other,
with expectations of how the session might go and with
a desire for a good outcome, it takes time in the session
for the coach to let go of all that and truly begin to
attend to what is there in this conversation, this moment.
Letting go all the assumptions and feelings, creates an
energy in which the client is more able to do the same;
at this juncture in a session, what wants to emerge can
do so and the resulting spaciousness can more easily contain
and resolve any strong feelings that might arise.
Keeping this inner balance is a key skill for coaches.
Senge/Scharmer tells us that,
‘The success of an intervention depends on the inner
condition of the intervener.’
In order to speak from a place of true presence, we need
high levels of EQ and SQ. Profound listening goes far
beyond auditory listening: ‘far more important is
the space of conscious presence that arises as you listen.
That space is a unifying field of awareness in which you
meet the other person without the separate barriers created
by conceptual thinking.’ E. Tolle. When we know
how to manage our own feelings and not react to the feelings
of others, when we can maintain balance and presence,
we are better able to stay connected to the client and
allow coaching to work its magic.
Coaching this way lights up the coaching conversation.
Bringing the intelligence of unconditional presence into
professional relationships is one of the best ways to
reach true solutions. It ensures that the space between
our clients and ourselves is kind and open, and that there
is every possibility of ‘enhanced mental clarity,
intuitive discernment and cognitive performance’.
Edna Murdoch is an Executive Coach and Director of the
Coaching Supervision Academy. She runs a 9-month, Coach
Supervision training programme in London, offers supervision
to Executive and Internal coaches, individually and in
groups. Her forthcoming presentation at the EMCC conference
in Dublin is entitled: “Who You Are is How You Coach.” Full
information may be found at: www.coachingsupervisionacademy.com
Written by Edna Murdoch, ©2010 Edna Murdoch; All Rights ReservedBack to Top
IIC Member Benefit Spotlight: ICR  The International Coaching Register is for any individual who trades as a Coach, who help individuals and/or organisations for example, establish a work life balance, manage stress levels and build communication skills amongst many other specialist areas. Everyone who has qualified as a Coach with a recognised Coach training company should now take the opportunity to register. This will dramatically cut down on any misrepresentation that goes on within the industry. Many people have websites and call themselves a Coach but have no actual qualifications. The register will stop these people and raise the profile of genuine Coaching and how it can transform people’s lives. President of the IIC Gerard O’Donovan said “the register has been administered by the IIC for the benefit of the world of Coaching and Coaching clients. It is also a great way for Coaches to get business as members of the public can search for registered Coaches in their area. It brings Coaching transparency at last.” As a Member of the IIC, Have you published your details on the International Coaching Register, at no charge? To do so: Login to the IIC Members Area, and then select the ICR Register Edits menu option on the left hand side of the screen.
Create your entry by selecting:
Insurance - enter your Professional Indemnity Insurance details here.
Training - enter the details of all the training courses you have completed here.
Workshops - enter the details of all the workshops you have attended here.
Accreditation - your IIC Accreditation details will automatically be included here. You also have the opportunity to enter the details of all the accreditations/credentials you have been awarded, as an independent verification of your Coach training and experience.
Business Details - select or enter all types of Coaching you include in your Coaching Business/Practice.
Organisation Membership Details - enter the details of all Business Organisations in which you hold a Membership -these could be other Coaching Bodies, Chamber of Commerce, or any type of organisation that is appropriate to your business.
Display - do not forget to DISPLAY your details.Selecting yes your details will be displayed on the International Coaching Register. For IIC Accredited Coaches, your details will also be displayed on the IICs Coaching Referral programme. |
We look forward to seeing you on the International Coaching Register.
 A Day in the Life…
On holiday - how can you share your holiday in
real-time
We sometimes go away with our friends and leave our
partners, spouses and/or children at home. I’ve
done this myself. Being away for a couple of
days isn’t really a problem when it comes to
sharing what we did, but being away for longer means
that those we have left behind don’t always
know exactly what we are doing. Text messages
and quick phone calls doesn’t really tell them
what we are experiencing.
The good news is there is an ever growing number of
ways that you can share. You can do this with the
free blog, photo-sharing websites and social networking
websites.
- Facebook - allows you to upload your photographs with
comments into albums.
-
Travel Journals - does what it ‘says on the
tin’. You can create a travel journal
with stories and pictures.
-
Wordpress is software that allows you to create either
a blog or a website.
-
Typepad is also software that allows you to create
either a blog or a website. Unlike Wordpress,
Typepad is not free – it offers a trial period.
-
Blog comparison - this website is a great website
to give you the comparisons over the available blog
software – free and chargeable.
-
Flickr an online photograph album.
-
Picasa - similar to Flickr, Picasa is free photo editing
software from Google.
-
Windows Live Spaces is blog software that allows you
to publish up to 1,000 photographs a month. Yes, there
is Windows Live Mobile to allow you to share your
photographs from anywhere your mobile/cell phone connects.
This is just a short list of the available options
on the web right now, and more appear regularly.
 Recommended Reading
Links to books available through
amazon.com that were published by our members,
as well as any other books which we find particularly
helpful for coaching ideas and insights will be
placed here. Cheers to reading!
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Newsletter TeamEditor - Dr PaTrisha-Anne Todd, LCSi, AFC; Article contributor - Helen Jones, Assoc;
Webmaster
- John Dee, Assoc.
Guest Contributor
- Edna Murdoch
Guest Contributor
- Barbara Dalpra, AFC
Invitation - join our team and spread the word of professional Coaching! Email PaTrisha-Anne ToddReaders Feedback This is your industry related e-newsletter so have your say here.We would appreciate your feedback on this newsletter, and your contributions to future newsletters. Each month my team and I look forward to your feedback. Feedback is such a powerful and helpful tool, so we want to hear from you. We look forward to hearing you voice an opinion, starting a debate or just raising an issue with us. Send your submissions in the first instance to Newsletter Editor; Email PaTrisha-Anne Todd. Copyright
Articles and illustrations remain the copyright © of the originator;
reproduction in any form is prohibited without their written permission.
All other material is copyright © of the IIC 1999-2010. All Rights
Reserved.
DisclaimerThe opinions and the views expressed in the IIC's newsletter are those of the individual authors or contributors and are not necessarily those of the Editor or of the IIC. The IIC assume no liability for accuracy,errors or omissions in editorial or offer content.No advice or information given by contributors, the IIC or any other party shall create any warranty or liability. The IIC cannot accept any responsibility for any loss or damage that may arise as a result of any errors, omissions or inaccuracies in this newsletter.

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